Terms & Conditions for Flower Delivery Cheshunt

Introduction

Welcome to our Terms & Conditions for Flower Delivery Cheshunt. These terms govern your use of our online flower delivery service in Cheshunt and the surrounding areas. By placing an order via our website, you agree to abide by these terms. Please read them carefully before using our service.

Scope of Service

Our online flower delivery service makes it easy for customers in Cheshunt and the surrounding areas to order a range of fresh flower arrangements and related products for delivery at their chosen address. These Terms & Conditions apply to all orders for products placed via our website, regardless of whether they are delivered within Cheshunt or to neighbouring areas.

Order Process

Ordering flowers online with us is straightforward. Browse our selection and select your desired products by adding them to your basket. Once you have finished selecting your flowers and gifts, proceed to checkout and provide the required information, including the recipient’s name, delivery address, email, telephone contact (if applicable), and your personal message (if any).

You will be given an opportunity to review and confirm your order details before submitting. It is your responsibility to check all details are correct, including addresses and delivery dates. Once payment is made and your order is submitted, you will receive an email acknowledgement confirming receipt of your order. Acceptance of your order and formation of the contract only takes place when you receive our formal Order Confirmation, which will be sent via email or displayed on the website after checkout.

We reserve the right to refuse any order prior to confirmation, for example, if stock is unavailable or if we have reason to believe the delivery cannot be fulfilled. If any issues arise, we will contact you using the details provided during the order process to resolve them or process a refund.

Product Availability and Substitutions

While we strive to deliver the exact items you have ordered, all products offered for sale are subject to availability. Seasonal variations, supply issues, or factors outside our control may affect availability. In such cases, we reserve the right to substitute flowers or packaging with items of equal or higher quality and value, while maintaining the overall style, colour, and theme of your selected arrangement. If a significant change is necessary, we will endeavour to contact you to discuss suitable alternatives.

Delivery

We deliver flowers throughout Cheshunt and the nearby areas as specified on our website. Delivery charges may apply and will be clearly indicated at the time of order. We offer same-day or next-day delivery options wherever available, but please be aware that specific delivery dates and times cannot be guaranteed, particularly during peak periods such as Valentine’s Day, Mother’s Day, or Christmas.

Please ensure the delivery address is accurate and accessible. If no one is available to accept the delivery, we may leave the flowers with a neighbour, in a safe place, or return them to our shop (if applicable). A card may be left to inform the recipient where the flowers have been left. If a second delivery attempt is required due to incorrect address details provided by you, an additional delivery charge may apply.

We will make every effort to deliver your flowers on the requested date. However, delays can occur due to factors outside our control such as adverse weather conditions or delivery disruption. We cannot accept liability for any late deliveries caused by such circumstances.

Payments

Payment for all flower orders must be made in full at the time of placing your order via the secure payment methods provided on our website. We accept most major credit and debit cards, as well as other indicated payment methods. All prices are clearly stated in GBP (£) and include VAT, unless otherwise specified. Your payment details are processed securely and we do not store full card details after payment completion.

Once payment is received and your order is confirmed, we will process your chosen flower arrangement for delivery on the requested date, subject to availability.

Order Changes and Cancellations

If you wish to amend or cancel your order for Flower Delivery Cheshunt, please contact us as soon as possible. Due to the perishable nature of flowers, cancellations or significant order changes are only possible if received at least 24 hours prior to the scheduled delivery date. For major events such as Valentine’s Day or Mother’s Day, a longer notice period may be required, which will be stated on the website.

Cancellations and amendments must be requested via the contact methods advertised on our website and must be confirmed by us. Any payments made for orders cancelled within the requisite notice period will be refunded in full to your original payment method. If cancellation is requested with shorter notice or after the order has already been prepared or dispatched, we reserve the right to refuse a refund, or to deduct costs incurred up to that point.

Quality, Damaged, or Incorrect Items

We are dedicated to providing you with flowers and gifts of the highest quality. If you are unsatisfied with the condition of your delivery, or if you receive an incorrect or damaged item, please notify us within 24 hours of delivery. We may request photographic evidence to assist in our investigation and to resolve the matter promptly.

Where claims are found to be valid, we will, at our discretion, offer a replacement, correction of the error, or a refund. Because of the perishable nature of flowers, we are unable to accept returns unless the flowers are shown to be defective or not as described.

Customer Responsibilities

As the customer, you are responsible for ensuring that:

• The information provided during the order process is accurate, complete, and up to date.
• Someone is available to accept the delivery at the specified address, or alternative delivery instructions are provided.
• You store and care for the flowers as recommended to maintain their freshness on arrival.

We cannot be held liable for orders delayed or delivered incorrectly due to inaccurate or incomplete information provided by you.

Liability

We use reasonable care and skill in providing our Flower Delivery Cheshunt services to you. However, we shall not be liable for:

• Any failure or delay in delivering flowers due to causes beyond our reasonable control, including but not limited to extreme weather, traffic disruptions, or acts of third parties.
• Any indirect, special, or consequential loss or damage arising as a result of our failure to deliver an order or errors in delivery.
• Any allergic reactions or injuries resulting from the recipient handling flowers, except where caused by our negligence or breach of statutory duty.

Our liability to you for any loss or damage in connection with your order is limited to the total price paid for that order. These terms do not exclude or limit our liability for personal injury caused by our negligence or for anything else that may not be limited or excluded under applicable law.

Intellectual Property

All content on our website, including flower arrangement images, logos, descriptions, and trademarks, are protected by copyright and may not be used, copied, or reproduced without our express permission.

Privacy

We are committed to protecting your privacy. Any personal information provided during the order process will be handled in accordance with our Privacy Policy and current UK data protection regulations. Your data will only be used for processing orders, delivering products, and providing relevant service communications.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with flower delivery, order process, or other provisions of these terms shall be subject to the exclusive jurisdiction of the English courts.

Changes to These Terms

We reserve the right to amend these Terms & Conditions from time to time. Any changes will be published on our website and will take effect immediately for new orders. For existing orders, the terms in effect at the time of order placement will continue to apply unless otherwise required by law.

Additional Information for Cheshunt & Surrounding Areas

These Terms & Conditions are applicable to all Flower Delivery Cheshunt customers, including those ordering for delivery to neighbouring towns and villages. If you have any questions about these terms or about flower delivery in Cheshunt or the surrounding areas, please get in touch using the contact methods available on our website before placing your order.

Acceptance of Terms

By submitting an order via our website, you confirm that you have read, understood, and accepted these Terms & Conditions for Flower Delivery Cheshunt. Only proceed to payment if you accept the terms in full.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cheshunt, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cheshunt.

For assistance with orders, returns or account queries, please fill out the Contact Us form.